DELIVERY
DO YOU SHIP INTERNATIONALLY?
Yes, we ship!
WHEN WILL MY ORDER BE SHIPPED?
Shipping times are subject to product availability. We aim to ship in-stock items the same day for orders placed by 10:00 GMT. However, limited stock can sometimes cause delays. If an item is out of stock, it may take up to seven business days to process your order. Once your order has been shipped, you will receive a confirmation email with tracking details.
Note: Shipping times may vary depending on stock availability.
WHEN WILL I RECEIVE MY ORDER?
Once you place your order, we need some time to process and pack it before handing it over to the courier.
Express processing time: 1-2 business days.
Shipping times are as follows:
EXPRESS SHIPPING
|
COUNTRY |
EXPENSES |
COST |
TIME |
DELIVERY MAN |
|
USA |
€0 - 119 |
€19.9 |
3 - 5 days |
DHL Express |
|
€120 - 199 |
€9.9 |
3 - 5 days |
DHL Express |
|
|
€400+ |
Free |
3 - 5 days |
DHL Express |
|
|
Great Britain |
€0 - 99 |
€19.9 |
3 - 5 days |
DHL Express |
|
€100 - 199 |
€9.9 |
3 - 5 days |
DHL Express |
|
|
€300+ |
Free |
3 - 5 days |
DHL Express |
|
|
EU countries |
€0 - 99 |
€19.9 |
3 - 5 days |
DHL Express |
|
€100 - 199 |
€9.9 |
3 - 5 days |
DHL Express |
|
|
€200+ |
Free |
3 - 5 days |
DHL Express |
|
|
Australia and NZ |
€0 - 99 |
€39.9 |
4 - 7 days |
DHL Express |
|
€100 - 399 |
€29.9 |
4 - 7 days |
DHL Express |
|
|
€400+ |
Free |
4 - 7 days |
DHL Express |
|
|
Canada |
€0 - 99 |
€39.9 |
4 - 7 days |
DHL Express |
|
€100 - 399 |
€29.9 |
4 - 7 days |
DHL Express |
|
|
€400+ |
Free |
4 - 7 days |
DHL Express |
|
|
Asia |
€0 - 99 |
€39.9 |
4 - 7 days |
DHL Express |
|
€100 - 399 |
€29.9 |
4 - 7 days |
DHL Express |
|
|
Other countries |
€0 - 99 |
€39.9 |
4 - 7 days |
DHL Express |
|
€100 - 399 |
€29.9 |
4 - 7 days |
DHL Express |
|
|
€400+ |
Free |
4 - 7 days |
DHL Express |
WHAT ARE THE INTERNATIONAL FEES AND DUTIES?
All orders are shipped from our warehouse in Warsaw, Poland. Depending on the customs regulations in your country, import duties and taxes may be imposed. These fees vary depending on the value and type of goods. Please check the applicable fees in your country to avoid surprises. We are not responsible for customs fees, delays or unclaimed packages. If you choose not to pay taxes or import duties and reject the package, your order will not be refunded.
MY PACKAGE WAS STOLEN, WHAT SHOULD I DO?
Fenixdancewear.com is not responsible for lost or stolen packages. If the delivery address matches the one we sent the package to and the tracking shows a successful delivery, we cannot offer a refund. However, we recommend that you contact customer service for assistance and we will try to help.
FREE SHIPPING
We work with reliable couriers but are not responsible for delivery issues caused by incorrect addresses or courier delays. If you need an exchange, shipping costs will be covered by the buyer. For more information, please see our returns and exchanges policy.
EXPRESS SHIPPING
If you require your order by a specific date, please contact us before placing your order to see if we can meet your deadline. Express shipping options are available but we cannot guarantee delivery times, although delays are rare.